As a locally focused Medicare Advantage plan, Preferred Care Partners understands the needs of South Florida members. By limiting our service area to these specific counties, we foster strong connections with local providers, community organizations, and support services to deliver care that truly works for our members.

This intentional focus enables us to coordinate with over 4,500 local doctors and more than 35 hospitals. These connections ensure valuable in-network access and meaningful support for both routine and specialty services.

Preferred Care Partners isn’t just another health plan. Our goal is to provide more than insurance. We deliver coordinated care, value-driven benefits, and ongoing support that meet real-life needs.

We offer plans that bundle hospital care, medical services, and prescription drug coverage. These plans also deliver extras like dental and vision services, transportation, fitness programs, and over-the-counter allowances. These added benefits support healthier lifestyles and help members manage costs effectively.

Members benefit from plans that have earned high ratings in the CMS Medicare Star system. For 2024, Preferred Care Partners earned 4.5 out of 5 stars. That score reflects strengths in areas such as preventive care, customer service, and chronic condition management. In 2025, select plans, including dual-eligible options, carried forward strong performance ratings.

These ratings help new and current members evaluate plan reliability and quality with confidence.

Every day, Preferred Care Partners supports members with tools, people, and trustworthy information. Licensed agents, bilingual customer support, and TTY-accessible lines provide help in multiple languages seven days a week during extended hours.

We also encourage new members to explore helpful features like provider search tools, plan documents, and wellness resources as soon as they enroll. These resources help build comfort and clarity from the very beginning.

Our website is more than just an informational hub. It’s a direct line to better care. Members can access plan materials, search for providers and pharmacies, download Evidence of Coverage documents, and find wellness tips that support their everyday needs.

We regularly enhance our digital offerings to make the online experience even more useful and intuitive for members.

Preferred Care Partners uses secure online tools to help members manage their healthcare more easily. Members can search for provider directories, explore pharmacy options, and access benefit summaries at any time. These digital resources help members stay informed about their care and benefits on their schedule.

We also support tools that help members track and access their over-the-counter allowances through their UCard®.

Behind every member is a coordinated team of professionals. Medical providers, care coordinators, pharmacists, and support staff all work together to ensure that care is connected and consistent.

This integrated model reduces gaps in service and ensures that members, especially those managing chronic conditions, receive seamless and supportive care.

Preferred Care Partners constantly evaluates how to serve members better. We rely on performance data, member feedback, and CMS star ratings to improve the member experience year after year.

This commitment to growth is more than a metric. It is embedded in the culture of our organization and drives our dedication to continuous improvement.

As the healthcare landscape continues to evolve, Preferred Care Partners is focused on expanding resources, improving access, and supporting independent living for our members.

Future initiatives will include more wellness programs, stronger community partnerships, and enhanced digital tools. Our goal is to meet members where they are and support them with meaningful benefits at every stage of life.

Preferred Care Partners believes that knowledge and access are key to better health. By providing trusted guidance, practical benefits, and coordinated support, we help members take control of their healthcare and live more confidently.

We are proud to serve the South Florida community and are committed to helping every member thrive from the first day of enrollment forward.